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Titlebook: Mastering Voice Interfaces; Creating Great Voice Ann Thymé-Gobbel,Charles Jankowski Book 2021 Ann Thym�-Gobbel, Charles Jankowski 2021 Voic

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Conveying Reassurance with Confidence and Confirmation’re talking to someone on the phone and can’t see each other’s faces and body language, verbal reassurance is even more necessary. This chapter focuses on how to create a VUI that‘s reassuring and confirms information only when necessary using the best method in each context.
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From Discovery to UX and UI: Tools of Voice DesignIn this chapter, we look at how and where to find data that helps answer your discovery questions, data that can guide your design before you have users or when user access is limited. Fortunately, there’s a lot you can do quickly and cheaply if you know what questions to ask and how to ask them. Yo
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Resolving Incomplete Requests Through Disambiguation so they take shortcuts that can lead to incompleteness. Or they’re vague, which leads to ambiguity. In human dialog, as you know, this happens all the time. When the speaker isn’t clear, the listener asks for clarification or “fills in the blanks” in their head. Sometimes they’re correct and someti
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