Titlebook: Managing Robotics in Retail; A Service Systems Pe Patrick Meyer Book 2022 The Editor(s) (if applicable) and The Author(s), under exclusive

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Frontstage Service Technology AdoptionThe terms . and . are often used interchangeably in literature. Borrowing from Maier et al. (2021), this dissertation understands . as an overarching construct that addresses questions of ., ., ., and ..

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Conclusion and SummaryIn this part, theoretical backgrounds and key concepts were outlined. Table 9.1 provides an overview of key concepts used to accentuate the viewpoint adopted throughout this dissertation.

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Sub-study 1a: State of TechnologyA well-directed use of SRs in retail service systems has appeared to be rather limited. To date, it has remained unclear to what extent SRs appear to be suited for fulfilling explicit tasks at the POS. To address this, this sub-study’s research question is:

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Conclusion and SummaryHarkening back to the pragmatic design science research approach followed throughout this dissertation, a first contribution was made to the scientific knowledge base by Study 1. More precisely, descriptive knowledge about the phenomena at hand (.) was generated.

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https://doi.org/10.1007/978-3-658-37500-3Human-computer intercation; service systems; Retailing; Robots; Service robots; Technology adoption; human

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Book 2022option and to foster value co-creation. It starts by demonstrating the scientific relevance of the topic as well as deriving a set of promising research questions. After introducing service-dominant logic as a theoretical research lens and elucidating service systems along with their underlying conc