书目名称 | ITIL Version 3 at a Glance |
副标题 | Information Quick Re |
编辑 | John O. Long |
视频video | http://file.papertrans.cn/477/476595/476595.mp4 |
概述 | Concise and consistent visual summary of each ITIL® process.Small size makes for a portable reference.Visual guide to important ITIL® terminology.Includes supplementary material: |
图书封面 |  |
描述 | .ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services...The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.. |
出版日期 | Book 2008 |
关键词 | Access; Continual Service Improvement; ITIL; ITSM; Information Technology (IT); Process; Reference; Service |
版次 | 1 |
doi | https://doi.org/10.1007/978-0-387-77393-3 |
isbn_ebook | 978-0-387-77393-3 |
copyright | Springer-Verlag US 2008 |