Titlebook: Introduction to the Theory of Operational Research; B. Veen Book 1967 Springer-Verlag Berlin Heidelberg 1967 operational research.operatio

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O.R. and Decisions,em in order to arrive at an optimal decision, i.e. a decision which, taking into account all the circumstances, can be considered the best one”. One might now ask whether the subject matter of the previous chapters fulfills this description; in order to investigate this we give a

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Introduction,est one. For instance: on the one hand one wishes never to keep a customer waiting, on the other hand it is far too expensive to provide the degree of service which ensures that no customer ever has to wait. One then has to compare a number of factors, preferably quantitatively, in order to arrive at an appropriate model for the degree of service.