Titlebook: Introducing Quality Assurance into the NHS; Practical Experience Terry Gould,Hilary Merrett Textbook 1992Latest edition T. R. Gould and H.

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,Patient satisfaction—what people think of us,ents and clients must grapple with the knotty problem of what people actually want. In a world where our services must of necessity be rationed, we have to try to find out what kinds of services people would like before we can go on to refine, and make more acceptable, the way that those services are made available.

一再困扰

anesthesia

易弯曲

正常

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甜瓜

,Clinical standards—the work we do,r there is an alternative, more effective or efficient method of treatment? ‘The doctor always knows best!’ Few have questioned this belief, and even fewer professionals have ever questioned each other to determine the most effective methods of treatment and care.

才能

使成波状

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Textbook 1992Latest edition examples of how health services can be improved and enhanced within limited resources. This book presents such examples from the real-life experience of a small health care unit in South London. It describes how a systematic approach to quality can be adopted to the realities of day to day manageme