Titlebook: Open BTEC: Working with People; Interviewing - Workbook; Lynn Earnshaw Textbook 1987Latest edition Macmillan Publishers Limited 1987 human

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Macmillan Publishers Limited 1987

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Introduction,When you have worked through this section you will be able to explain why interviewing is an important managerial skill; distinguish between interviews and other discussions at work; state possible objectives for different kinds of interviews; state the four stages in the conduct of interviews, and explain the skills involved in

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Autobiography

Appraisal Interviewing,When you have worked through this section, you will be able to state the objectives of appraisal interviewing; describe the pitfalls of this kind of interview; and organise, manage and conclude an appraisal interview.

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Discipline and Grievance Interviews,ws; state the objectives of both types of interview; use a problem—solving approach to disciplinary matters and staff grievances; plan, manage and conclude both kinds of interview; and recognise the need for procedures within organisations to handle such problems and relate these to your own conduct of interviews.

EPT

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Conclusion,s . of interviewing by having the . to be . in interviewing. The ‘Action Plan’ in the final Activity in this Workbook (Activity 26 below) will help steer you towards increasing your authority to get more experience than you may already have at present.

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