Titlebook: Integrated Management of Systems, Services, Processes and People in IT; 20th IFIP/IEEE Inter Claudio Bartolini,Luciano Paschoal Gaspary Con

灰姑娘

Workload Management in Dynamic IT Service Delivery Organizationservice delivery. However, it is often difficult to effectively manage the conflicting needs associated with dynamic customer workload, strict service level constraints, and efficient service personnel organization. In this paper we propose a dynamic approach for workload and personnel management, wh

META

: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraintsm the high level design of a change request to the generation, either manually or automatically, of detailed plans that, if executed, will perform the requested changes (., modification of network device settings and deployment of new services). A fundamental problem is that, although correct, such

Diluge

Towards Robust IT Service Portfolio Management. Selecting which and when projects should be executed is an important but complex task. It is all the more complex if one includes operational costs, which represent a significant component of the IT budget. We investigate techniques to provide decision support in selecting IT investments. We provi

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