Titlebook: Information and Communication Technologies in Tourism 2021; Proceedings of the E Wolfgang Wörndl,Chulmo Koo,Jason L. Stienmetz Conference p

Morbid

monopoly

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可以任性

Invertebrate

Conference proceedings‘‘‘‘‘‘‘‘ 2021erence, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-dri

高原

graphy

Conference proceedings‘‘‘‘‘‘‘‘ 2021of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

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Expertise

A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Servicf structural model analysis through AMOS, it was found that adequate service recovery and low expectations for SSTs were satisfied with SSTs and hotels as a result, even if service failures were experienced. These findings provide specific practical guidelines for many hotels promoting AI-based service automation.

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