| 书目名称 | Improving Service Level Engineering |
| 副标题 | An Intuitionistic Fu |
| 编辑 | Roland Schütze |
| 视频video | |
| 概述 | Presents a method to analyze the impact of service failures in multi-layered IT service delivery models.Introduces a concept for a fuzzy method-based service-level engineering.Provides several use cas |
| 丛书名称 | Fuzzy Management Methods |
| 图书封面 |  |
| 描述 | This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases. |
| 出版日期 | Book 2018 |
| 关键词 | SLA dependency mapping; bipolar assessment; IT service management; service level agreement; fuzzy depend |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-3-319-59716-4 |
| isbn_softcover | 978-3-319-86684-0 |
| isbn_ebook | 978-3-319-59716-4Series ISSN 2196-4130 Series E-ISSN 2196-4149 |
| issn_series | 2196-4130 |
| copyright | Springer International Publishing AG 2018 |
发表于 2025-3-21 19:17:44
