| 书目名称 | Human-Centered Service Design for Healthcare Transformation | | 副标题 | Development, Innovat | | 编辑 | Mario A. Pfannstiel | | 视频video | | | 概述 | Offers insights into the new service arena of service design and human-centered service design.Highlights ways to systematically improve the provision of healthcare services.Presents case studies and | | 图书封面 |  | | 描述 | .This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design.. .Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an importantpart of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, | | 出版日期 | Book 2023 | | 关键词 | Health care management; Health economics; Service design practices; Hospital management; Healthcare mark | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-031-20168-4 | | isbn_softcover | 978-3-031-20170-7 | | isbn_ebook | 978-3-031-20168-4 | | copyright | The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl |
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发表于 2025-3-21 18:52:13
