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Titlebook: Human Factors and Voice Interactive Systems; Daryle Gardner-Bonneau,Harry E. Blanchard Book 2008Latest edition Springer-Verlag US 2008 Gar

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Ivr Usability Engineering Using Guidelines And Analyses Of End-to-End Calls, limitations of spoken interaction amplify the importance of usability in the development of speech applications. The competitive business environment, on the other hand, requires sound business justification for any investment in speech technology and proof of its usability and effectiveness. This
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User Interface Design for Natural Language Systems: From Research to Reality, technology in call center environments. Many natural language applications have been deployed (and some retired) and research on how best to design the user interfaces has continued. This chapter summarizes the original research from the 1999 book chapter “Spoken Natural Language Dialogue Systems:
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Spoken Language Interfaces for Embedded Applications,ronics products, resulting is what is now being called “embedded speech.” The new generation of small-scale computing devices has severe resource constraints, notably low CPU resources and small memory footprints. This makes the design and efficient implementation of speech interfaces for these devi
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Speech Generation in Mobile Phones,uation has motivated severe regulation of use on one hand and on the other hand, increased attention to built-in speech recognition. Far less attention has been paid however to possible advantages of automatic speech generation by phones including text-to-speech (TTS). This chapter addresses this do
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Voice Messaging User Interface,be easy to use, there is much overlap with general IVR system design, but there are also significant special characteristics to voice mail systems. This chapter discusses designing voice mail systems for usability with particular emphasis on the special characteristics, demands, conventions and stan
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Silence Locations And Durations In Dialog Management,. The location and duration of silence are defined and tested for a typical application, voice controlled voice mail. Usability studies were performed in numerous European countries, as well as in the United States to validate the dialog model. Target values for silence locations and durations were
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