| 书目名称 | How to Get Things Right | | 副标题 | A Guide to Finding a | | 编辑 | Beatriz Muñoz-Seca | | 视频video | | | 概述 | Follows on from the author‘s previous book, How to Make Things Happen (2017).Provides practical actions, frameworks and real life examples.Takes a personal and approachable style to analyse how four c | | 丛书名称 | IESE Business Collection | | 图书封面 |  | | 描述 | .In .How to Make Things Happen., we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to:..Explore hidden capacity..Implement new ideas by transformingpop-ups into prototypes..Discover knowledge pills to acceleratelearning..Develop service modules and problemtracks..Put problem solving at the heart ofexcellent service delivery. . .Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right. . | | 出版日期 | Book 2019 | | 关键词 | Knowledge management; Industrialization; Service Sector; Efficiency; Problem solving | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-030-14088-5 | | isbn_ebook | 978-3-030-14088-5Series ISSN 2947-7743 Series E-ISSN 2947-7751 | | issn_series | 2947-7743 | | copyright | The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerl |
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发表于 2025-3-21 16:47:22
