| 书目名称 | How Could This Happen? | | 副标题 | Managing Errors in O | | 编辑 | Jan U. Hagen | | 视频video | | | 概述 | Brings together contemporary scholarship on error management and leading industry practitioners for the first time.Offers a rare glimpse into error management in extremely high stakes professional env | | 图书封面 |  | | 描述 | The first comprehensive reference work on error management, blending the latest thinking with state of the art industry practice on how organizations can learn from mistakes. .Even today the reality of error management in some organizations is simple: “Don’t make mistakes. And if you do, you’re on your own unless you can blame someone else.” In most, it has moved on but it is still often centered around quality control, with Six Sigma Black Belts seeking to eradicate errors with an unattainable goal of zero...But the best organizations have gone further. They understand that mistakes happen, be they systemic or human. They have realized that rather than being stigmatized, errors have to be openly discussed, analyzed, and used as a source for learning...In. How Could This Happen?. Jan Hagen collects insights from the leading academics in this field – covering the prerequisites for error reporting, such as psychological safety, organizational learning and innovation,safety management systems, and the influence of senior leadership behavior on the reporting climate...This research is complemented by contributions from practitioners who write about their professional experiences of err | | 出版日期 | Book 2018 | | 关键词 | organizational learning; innovation; business psychology; safety management; business systems; error mana | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-319-76403-0 | | isbn_softcover | 978-3-030-09480-5 | | isbn_ebook | 978-3-319-76403-0 | | copyright | The Editor(s) (if applicable) and The Author(s) 2018 |
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发表于 2025-3-21 17:57:30
