Titlebook: Exploring Services Science; 6th International Co Henriqueta Nóvoa,Monica Drăgoicea Conference proceedings 2015 Springer International Publi

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Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Col and imagined communities can create value for each other, in other words, can value actively be cross-created between communities. The data was gathered in a service industry from two closely related social communities (SC) (.) where each SC represents the other respondents’ imagined community (IC

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E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrhe basic abstraction of service science, which is considered as value co-creation when people, technology and value propositions are connected by internal and external service systems and shared information [.], the paper aims to explain the benefits of the electronic medical record (EMR) and its bu

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Tourism as a Life Experience: A Service Science Approach,ology to analyse visitor’s experiences in order to improve the tourism business sector. Despite what the mere accidental observation could show, tourism is one of the significant experiences for human beings. Moreover, it is one of the services with most potential for generating wealth. Service Scie

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Technological Trends in the Sport Field: Which Application Areas and Challenges?, changing the overall picture of the sport sector. New technologies facilitate the knowledge transfer in the sporting event management process, such as the Olympic Games; at the same time, the innovative techniques can significantly affect the athletes’ performance and the social integration of disa

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Shared Services: Exploring the New Frontier,and the private sector to think of new ways to source and deliver public services. The sharing of services is one solution that goes beyond the traditional insourcing/outsourcing model to cast the SSO in the primary role of Information and Communication Technology (ICT) provider. The paper illustrat

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Conference proceedings 2015l, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy..The 27 full papers accepted for IESS were selected from 69 submissions. The papers consider the topics service innovation, service exploration, service design, IT-based service engineering, and service sustainability..