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Titlebook: Exploring Service Productivity; Studies in the Germa Claudia Lehmann Book 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature

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发表于 2025-3-21 17:17:40 | 显示全部楼层 |阅读模式
书目名称Exploring Service Productivity
副标题Studies in the Germa
编辑Claudia Lehmann
视频video
概述Comprehensive and unique study explore service productivity from different perspectives
丛书名称Markt- und Unternehmensentwicklung Markets and Organisations
图书封面Titlebook: Exploring Service Productivity; Studies in the Germa Claudia Lehmann Book 2019 Springer Fachmedien Wiesbaden GmbH, part of Springer Nature
描述Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
出版日期Book 2019
关键词Service productivity; Airport management; Traveler experience; Traveler groups; German airport industry;
版次1
doihttps://doi.org/10.1007/978-3-658-23036-4
isbn_softcover978-3-658-23035-7
isbn_ebook978-3-658-23036-4Series ISSN 2945-879X Series E-ISSN 2945-8803
issn_series 2945-879X
copyrightSpringer Fachmedien Wiesbaden GmbH, part of Springer Nature 2019
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Central Regulation of Insulin Sensitivity,se to conduct exploratory research based on a series of expert interviews. Furthermore, prospective interviewees cover a relevant part of the German airport industry, which should yield a rich picture of productivity measurement in practice.
发表于 2025-3-22 05:00:13 | 显示全部楼层
Yang Liu,Charles A. Janeway Jr.mer (i.e. the traveler) who uses the airport? Are airports truly prioritizing customer service? How seriously do airports treat their passengers as customers? The findings described in chapter 5.6 of this thesis indicate that from a consumer perspective, investigations regarding service productivity are considerably flawed.
发表于 2025-3-22 09:06:23 | 显示全部楼层
Characteristics of airportsthe aircraft (Ashford et al., 2013). These activities can be complemented in a variety of different ways, and range from ensure that traveler reach their connecting flights, operate as retailer, provide accommodation for travelers and/or car park operater.
发表于 2025-3-22 16:29:05 | 显示全部楼层
Empirical investigationse to conduct exploratory research based on a series of expert interviews. Furthermore, prospective interviewees cover a relevant part of the German airport industry, which should yield a rich picture of productivity measurement in practice.
发表于 2025-3-22 20:34:07 | 显示全部楼层
Introductionmer (i.e. the traveler) who uses the airport? Are airports truly prioritizing customer service? How seriously do airports treat their passengers as customers? The findings described in chapter 5.6 of this thesis indicate that from a consumer perspective, investigations regarding service productivity are considerably flawed.
发表于 2025-3-23 00:11:51 | 显示全部楼层
2945-879X cepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.978-3-658-23035-7978-3-658-23036-4Series ISSN 2945-879X Series E-ISSN 2945-8803
发表于 2025-3-23 03:47:37 | 显示全部楼层
https://doi.org/10.1007/978-1-4615-3710-6es; landside bottlenecks (such as access roads or the terminal building itself), environmental factors (noise and pollution levels); air traffic control capacity; and legal restrictions (ban on nighttime flights).
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