书目名称 | Exploring Service Productivity |
副标题 | Studies in the Germa |
编辑 | Claudia Lehmann |
视频video | |
概述 | Comprehensive and unique study explore service productivity from different perspectives |
丛书名称 | Markt- und Unternehmensentwicklung Markets and Organisations |
图书封面 |  |
描述 | Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia. |
出版日期 | Book 2019 |
关键词 | Service productivity; Airport management; Traveler experience; Traveler groups; German airport industry; |
版次 | 1 |
doi | https://doi.org/10.1007/978-3-658-23036-4 |
isbn_softcover | 978-3-658-23035-7 |
isbn_ebook | 978-3-658-23036-4Series ISSN 2945-879X Series E-ISSN 2945-8803 |
issn_series | 2945-879X |
copyright | Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2019 |