Titlebook: Exploring Services Science; Third International Mehdi Snene Conference proceedings 2012 Springer-Verlag GmbH Berlin Heidelberg 2012 SLA -

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Elisa Rose Birch,Anh T. Le,Paul W. Miller actions and processes, occurring in a wider service system. Our aim is to establish rigorous ontological foundations for the various basic notions of service science, including service, service system, service process, service system life-cycle, and service value co-creation. A crucial role in our

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International Series on Consumer Sciencehe services can be anything and introduced by anybody, which results to have the possibility of having similar service with different names or different services having the same name. The current IEEE 802.21 Media Independent Handover Services facilitate handover across these heterogeneous networks.

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Study of Residential Demand-Side Management,ervice delivery effectively. In this context interoperability emerges as a mandatory requirement for the design of Information Technology (IT) platforms supporting collaborative e-service environments. In this paper we address this issue by presenting a design theory for IT platforms supporting e-se

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Sumit Agarwal,Wenlan Qian,Ruth Tanom product manufactures to service providers. However, the services quality is still affected by gaps identified two decades ago. One example of these gaps is when the service provider has a perception of what the customer expects that diverges from the real expected service. To solve this problem,

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Spatial and Community Consequencesoaches that assist in coping with it are called for, which include improving service system design and engineering activities. In this paper, we present a set of concepts that bridge Enterprise Engineering, Value Modeling and Service Science. Following an engineering approach we discuss how to devel

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Mehdi SneneFast track proceedings

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