Titlebook: Exploring Services Science; 5th International Co Mehdi Snene,Michel Leonard Conference proceedings 2014 Springer International Publishing S

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Towards the Consideration of Performance Risks for the Design of Service Offers,and the provider is penalized or rewarded for deviating negatively or positively from performance guarantees. In particular, we address the question how outsourcing providers with different risk attitudes should mitigate service performance risks by incorporating uncertainty premiums into service pr

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Developing Municipal e-Government in Italy: The City of Alfa Case,actions developed to modernize the administrative and management structures of public companies (PA) and their outcomes. The modernization effort is the result of two macro actions: public administration reforms and the successive pervasion of Information and Communication Technologies (ICTs). The e