Titlebook: Exploring Services Science; 5th International Co Mehdi Snene,Michel Leonard Conference proceedings 2014 Springer International Publishing S

choroid

Developing Municipal e-Government in Italy: The City of Alfa Case,anagerial, informatics, relational and cultural dimensions. The paper analyzes a case study of e-Government implementation in a mid-sized municipality in Northern Italy; the aim is to understand how Italy’s new reforms and the advent of ICTs have shaped the City of Alfa’s route to change.

prosthesis

产生

带来

Venules

ERUPT

1865-1348 ence (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering and service discovery..978-3-319-04809-3978-3-319-04810-9Series ISSN 1865-1348 Series E-ISSN 1865-1356

charisma

商谈

特别容易碎

A Classification Framework of Value Co-creation in Electronic and Mobile Services,amework for value co-creation in electronic and mobile services. The proposed framework is developed in three dimensions referring to the leading actor in the co-creation process, the domain of activities for value co-creation and the scale of customer participation and proposes ten types of value co-creation activities.

轻浮女

Transition and Delivery Challenges of Retained Organizations in IT Outsourcing, of sufficient awareness of upcoming changes are key success factors. Our research is based on the results of an extensive explorative study. With our work, we lay the basis for a better understanding of the transition challenges of retained organizations and, thus, a mature implementation and operation of these.