Titlebook: Exploring Services Science; 7th International Co Theodor Borangiu,Monica Dragoicea,Henriqueta Nóvoa Conference proceedings 2016 Springer In

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Process Modeling as Key Technique for Embedding the Practices of Business Process Management in Organization. The obtained result, Supplier – Input – Process – Output – Customer (SIPOC) diagram maps out flow and process relationships that help document and communicate stakeholders how BPM processes should be performed.

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Theodor Borangiu,Monica Dragoicea,Henriqueta NóvoaIncludes supplementary material:

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Lecture Notes in Business Information Processinghttp://image.papertrans.cn/e/image/319582.jpg

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Otto Abraham,E. M. Von HornbostelThe identification of customer needs is an important task for Service Design. The paper proposes an approach for automatically detecting customer needs from micro blog data (e.g. Twitter). It shows first results on identification models and lays the foundation for future research in this field.

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Emerging Topics in Ecotoxicologyrmances requested by companies and public administration as final customers of the educational service system, on one side, and the problem encountered by the authorities in deciding how to dedicate the financial support for universities from the public budget, taking into account also the present s

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Marino B. Arnao,Josefa Hernández-Ruizectives. Organizations more and more expect from their chief procurement officer (CPO) to develop long-term and short-term plans in procurement. Typically, however, procurement is driven by a . sourcing process aimed at cost saving targets, which is not able to support organizations in achieving str