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Titlebook: End-User Development; 2nd International Sy Volkmar Pipek,Mary Beth Rosson,Volker Wulf Conference proceedings 2009 Springer-Verlag Berlin He

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Appropriation Infrastructure: Supporting the Design of Usages results from the BSCWeasel project demonstrate the impact of such an infrastructure on the appropriation and design process. Based on these results, we argue that appropriation infrastructures should be tightly integrated in the application using the IT artifact itself as a boundary object as well as a bridge between design and use.
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End-User Development of Enterprise Widgetslding blocks for widget creation even by small and medium sized enterprises (SMEs) using existing knowledge. We give evidence on the applicability of the approach in real enterprise contexts, by providing first results of an evaluation in three German SMEs.
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Mutual Development: A Case Study in Customer-Initiated Software Product Developmentcommercial software house (company) over a period of two years. The company produces project-planning tools for the oil and gas industry, and relies on interaction with customers for further development of its products. Our main research question is how customers and professional developers engage i
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Appropriation Infrastructure: Supporting the Design of Usageson needs to be understood as a phenomenon of many collaborative and creative activities. To support appropriation, we propose integrating communication channels into software applications. Such an appropriation infrastructure provides communication and collaboration support to stimulate knowledge sh
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Supporting End Users to Be Co-designers of Their Toolsformation needs. Designers are doing their best to create computer systems that work as end users expect, but it must be honestly admitted that they often fail and end users have all rights to complain. In order to improve this situation and create better systems, participatory approaches have been
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