| 书目名称 | Emergency Communication | | 副标题 | The Organization of | | 编辑 | Giolo Fele | | 视频video | | | 概述 | Contributes to conversation analysis as a study of interactional systems.Fills a gap in the literature on emergency communication.Offers a systematic review of the organization of emergency calls | | 图书封面 |  | | 描述 | This book explores communication in emergency call and response centers, taking an approach drawn from Conversation Analysis to examine how call-takers answer calls and the ways in which dispatch is issued in different contexts. It offers an original contribution to the study of the organization of emergency calls, the ways such calls are treated, and some of the practical problems that emerge when dealing with them. The author offers a systematic review of studies in the international field of the organization of emergency calls, while at the same time providing fresh case studies, illustrated with empirical materials, taken from audio- and video- recordings of the everyday activities of call and response centers. This book will be of interest to students and scholars of social interaction and may be appreciated by all scholars and practitioners working on the social management of emergency situations, including in fields such as Sociolinguistics and Pragmatics. | | 出版日期 | Book 2023 | | 关键词 | conversation analysis; emergency management; crisis communication; dispatch centers; call-takers; call an | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-031-26239-5 | | isbn_ebook | 978-3-031-26239-5 | | copyright | The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerl |
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发表于 2025-3-21 17:05:31
