Titlebook: Electronic Government; 4th International Co Maria A. Wimmer,Roland Traunmüller,Kim V. Andersen Conference proceedings 2005 Springer-Verlag

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Feasibility Study for a Legal Knowledge System in the County of Herfordn terms of productivity and quality of administrative decisions and demonstrated that it is possible to optimize work processes using a knowledge management solution consisting of a legal rule-based system and a knowledge-sharing component.

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Accountability of Electronic Cross-Agency Service-Delivery Processesountability relationships lead to untransparent processes. In this paper, we investigate literature on accountability, derive a framework for accountability of cross-agency service-delivery processes, and propose several initial mechanisms and guidelines for ensuring accountability of these processes.

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A K M Kamrul Hasan,Yasushi Suzukistakeholders in the e-government systems domain to understand the origin of conflict and resistance to such systems. This paper develops a framework for stakeholder groups and uses this to analyze conflict and resistance in four case examples of implemented e-government systems in India.

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Heinz-Jürgen Dahme,Dieter Grunownt should have a difference in that for private sectors, and the e-government operates on the Internet environment. We suggest the g-CSI model for e-government suitable to the Internet environment. Next, using a feature weighting and a feature positioning, we can extract the improvement points to enhance the level of customer satisfaction.

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,Gestaltung der Implementierungsmaßnahmen,In this paper I report from an in-depth interview study of the merging process. My analysis focuses on organizational change and the implications for eGovernment. I conclude by identifying three main hindrances. Finally the implications and learning for the upcoming structural reform is discussed.

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https://doi.org/10.1007/978-1-4842-6385-3erspectives and digital divide dimensions for guiding the development of effective performance measurement indicators and an associated dictionary. Also provided are examples of using the indicators in some government agencies to demonstrate the flexibility and usefulness of the adapted balanced scorecard approach.

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Diane M. Culver,Rachael Bertramn terms of productivity and quality of administrative decisions and demonstrated that it is possible to optimize work processes using a knowledge management solution consisting of a legal rule-based system and a knowledge-sharing component.

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Analyse erforderlicher Anpassungen,vings, increased efficiency and accelerated processing times of case handlings (exemplified among others by win-win situations in the finance and foreign trade sector), improved service and information quality, but also some adaptation problems and reorganization needs.