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Titlebook: Electronic Government; 21st IFIP WG 8.5 Int Marijn Janssen,Csaba Csáki,Efthimios Tambouris Conference proceedings 2022 IFIP International F

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Adoption of Public e-services versus Civic Tech Services: On the Issue of Trust and Citizen Particip connecting their regions and faced challenges in providing training and raising citizen awareness on advantages of the digital services. Yet, the digitalization reform proceeded from the principles of citizen-centeredness and e-participation. Belarus, on the contrary, was quick in building the basi
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Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Managemenilable service channels. To address these challenges, a new type of strategy has surfaced in the literature on private sector channel management; omni-channel management. But could the omni-channel concept be applied in the public sector context as well? More importantly: could it address the curren
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Design Principles for EU Cross-Border Servicesn identifying possible improvements in European cross-border labor using digital technologies based on the current challenges of the German-Dutch cross-border collaboration. To achieve this research goal, initially, factors impacting the success of cross-border services are described based on litera
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Challenges and Potentials of the Use of Convertibles in Emergency Managementorganizational, semantic and technical concepts and solutions, and also include user interaction and the hardware used thereby. This work investigates the use of ‘convertible devices” in emergency management from a user perspective. We study challenges and potentials of using convertible devices to
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