Titlebook: Electronic Government; 13th IFIP WG 8.5 Int Marijn Janssen,Hans Jochen Scholl,Frank Bannister Conference proceedings 2014 IFIP Internationa

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Interconnecting Governments, Businesses and Citizens – A Comparison of Two Digital Infrastructuresand citizens. IIs can create value by sharing and integrating data of multiple actors. This can be the basis for value added services and especially collaborations of public and private partners can make IIs thrive. Easier access to integrated services and products (jointly) offered by government an

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The Role of Trust in the Prioritization of Channel Choicess and developed integrative models of e-government, little attention has been paid to its critical role as a factor affecting citizens’ preference toward certain service channels. There is no systematic investigation to compare different types of channel choices by differentiating between primary pu

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Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Studynment. Those sources can be coupled with an increasingly wide variety of channels (e.g., telephone, face-to-face, website, e-mail) through which information can be obtained. This has led to an increasingly complex information flow between governments and businesses. This paper provides new direction

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Connecting People: Semantic-Conceptual Modeling for Laws and Regulationsply with the rules that regulate their behavior, including their (legal) decision-making processes, we observed that designing these systems is still more an art rather than a result of systematic engineering. We have been working on a method allowing stakeholders to systematically analyze the rules

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Shared Services: Maverick or Originator?rative arrangements. Sharing services is one of the latest options to emerge to cast a new actor, the shared service organization (SSO), in a lead role. To deliver services to the client councils these special-purpose vehicles adopt an alternative model that has prompted Information and Communicatio

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Assessing Policy Making for ICT Innovation: A Decision Support Research Agendaecifically examine 14 European countries in our study using document analysis, expert interviews and workshops. The findings reveal nuances in how policy makers are reacting to the uncertainty of telecare technologies as a representative of ICT innovation. Our contribution lies in exploring decision