Titlebook: Electronic Government; 5th International Co Maria A. Wimmer,Hans J. Scholl,Kim Viborg Andersen Conference proceedings 2006 Springer-Verlag

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Designing Government Portal Navigation Around Citizens’ Needs behavior are needed to support decisions on navigation, labeling and search systems. This paper presents such a study. Through scenario based interviews data were collected on citizens’ information seeking needs and search strategies. Additionally, server logs files were analyzed. The results demon

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Municipalities on the Web: User-Friendliness of Government Information on the Internetexpanding, the usability of municipal websites is as yet underexposed. This paper reports on the results of a scenario-based evaluation of 15 Dutch municipal websites. Despite the often positive scores of the websites in national checklist-based rankings, an overwhelming number of usability problems

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Organising Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Bus of local administration e-Government systems. Municipalities are often the closest Point of Service for the European citizens and enterprises, having access to all the necessary information and usually providing the final service – a fact that makes their e-Services Portals a very important link in

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Maria A. Wimmer,Hans J. Scholl,Kim Viborg Andersen

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https://doi.org/10.1007/978-3-030-60794-4oth Internet access and Internet use. For instance, females use the Internet for a smaller number of activities than males. Individuals with more formal education and who can speak English use the Internet more. Finally, individuals with more experience using a PC and the Internet itself also use th