Titlebook: EURO Working Group on DSS; A Tour of the DSS De Jason Papathanasiou,Pascale Zaraté,Jorge Freire de Book 2021 Springer Nature Switzerland AG

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Advanced Rule-Based Approaches in Customer Satisfaction Analysis: Recent Development and Future Pros, while the presence of overall satisfaction is the desired outcome. The main aim of this chapter is to present the current progress in advanced rule-based approaches applied in customer satisfaction analysis, as well as the future prospects of fsQCA. For this reason, the chapter presents the theor

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ement and could verify—in full-scale implementation—the DSS characteristics Sprague worked out and most of the DSS benefits Keen had found. We also found that a relevant and useful DSS could help “self-confident professionals” to back away from predictions on future demand and competition that could