Titlebook: E-Commerce and Web Technologies; 6th International Co Kurt Bauknecht,Birgit Pröll,Hannes Werthner Conference proceedings 2005 Springer-Verl

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Palgrave Series in Asia and Pacific Studieshe schemas and ontologies. Such behavior, schema-awareness and semantic integration, can be useful for exploiting schema and ontology hierarchies in XPath queries. We test our approach in the Digital Rights Management (DRM) domain. We explore how the processor can be used in the two main rights expression languages (REL),: MPEG-21 REL and ODRL.

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ing data makes it possible to improve the quality of services and to manage data effectively for a variety of SOA-based applications. As an empirical study, we applied this service to clean dirty data between CRM and ERP services and showed that the dirty data rate could be reduced by more than 30%.

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provider. Our experimental result shows that PeerCF-CB offers not only remarkably higher quality of recommendations but also dramatically faster performance than the centralized collaborative filtering recommendation systems.

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Transition of the Central Leadership Group,are not considered. In this paper, we introduce the voice of the customers (VOC) as a data source for BPM in the service industry. We suggest a VOC management framework that acquires data about business processes performance and quality of services. A consequent data model and business process model are followed.