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派博传思国际中心 »期刊书目

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Titlebook: Designing Better Services; A Strategic Approach Francesca Foglieni,Beatrice Villari,Stefano Maffei Book 2018 The Author(s) 2018 Service Des

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发表于 2025-3-21 19:25:35 | 显示全部楼层 |阅读模式
书目名称Designing Better Services
副标题A Strategic Approach
编辑Francesca Foglieni,Beatrice Villari,Stefano Maffei
视频videohttp://file.papertrans.cn/269/268904/268904.mp4
概述Explains design of a service step by step.Highlights the importance of service evaluation in supporting service design and fostering innovation.Provides service design and evaluation tools suitable fo
丛书名称SpringerBriefs in Applied Sciences and Technology
图书封面Titlebook: Designing Better Services; A Strategic Approach Francesca Foglieni,Beatrice Villari,Stefano Maffei Book 2018 The Author(s) 2018 Service Des
描述This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strat
出版日期Book 2018
关键词Service Design; Service Evaluation; Service Innovation; Service Value; Service Design Value; Engineering
版次1
doihttps://doi.org/10.1007/978-3-319-63179-0
isbn_softcover978-3-319-63177-6
isbn_ebook978-3-319-63179-0Series ISSN 2191-530X Series E-ISSN 2191-5318
issn_series 2191-530X
copyrightThe Author(s) 2018
The information of publication is updating

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How to (Re)Design Services: From Ideation to Evaluation,n the development of new services or the redesign of existing services that answer to contemporary innovation requirements. Contributions from the academic and the professional fields are analyzed to describe the core characteristics of the approach and the key steps of the service design process. F
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Exploring Evaluation in Service Design Practice, to innovation which is receiving increasing attention. Starting from the idea of integrating evaluation in the service design process, in this chapter, some examples are provided to show how evaluation could actually foster the design or redesign of better services, and contribute to the discourse
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Introduction,esign, as well as the urgency for such a debate to be open. An overview of the book structure and the reasoning articulated in the following chapters are provided and a reflection on upcoming topics concerning the future of the discipline is proposed.
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https://doi.org/10.1007/978-3-319-63179-0Service Design; Service Evaluation; Service Innovation; Service Value; Service Design Value; Engineering
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H. Bernhardt,K. Glaessner,A. Weberteristics of the service economy. Service marketing and service management literature are analyzed to describe the difference between products and services and to trace service peculiarities, which brought on the need of a dedicated design discipline and the formulation of the so-called .-., shiftin
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