Titlebook: Customer Knowledge Management; Improving Customer R Silvio Wilde Book 2011 Springer-Verlag Berlin Heidelberg 2011 Communication.Customer Kn

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Springer Tracts in Natural Philosophyelevant knowledge comes from. It also clarifies whether the internal sources are sufficient or if external sources are needed. It assesses the quantity and quality of the existing and the provided data. Finally, it examines the correlation between the availability of and the dependence on knowledge

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Introduction,tional production factors like work, capital and land, the fourth production factor ‘knowledge’ is becoming more and more important.. In order to manage knowledge and thus ensure the company’s long-term economic stability, a knowledge-oriented approach is needed – and this includes customer knowledge..

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Electric Field Equations in Charged RegionsSMEs are of vital importance in our worldwide economy. Their characteristics were described in .. While . dealt with the management of knowledge, . focused on the exchange of knowledge within a company. Chapter 5 also dealt with knowledge management, but put the main emphasis on the business partner ‘customer’.

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Knowledge Transfer and Sharing,Chapter 2 emphasized the key role played by SMEs in the EU. It also explained why they have difficulties in handling knowledge. After that, . introduced the different types of knowledge, followed by a presentation of the theoretical approaches to managing knowledge.