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Titlebook: Customer Knowledge Management; Leveraging Soft Skil Soumit Sain,Silvio Wilde Book 2014 Springer International Publishing Switzerland 2014 B

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Suzanne Phibbs,Christine Kenney,Mark SolomonThis chapter sums up the main contents and research results of the book. After summarizing the key findings, the authors outline the theoretical and practical implications of the study. The chapter will conclude with recommendations addressed to the management and suggestions for future research work.
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Soft Skill Drivers for Successful CKM,This chapter sums up the main contents and research results of the book. After summarizing the key findings, the authors outline the theoretical and practical implications of the study. The chapter will conclude with recommendations addressed to the management and suggestions for future research work.
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Management for Professionalshttp://image.papertrans.cn/d/image/241600.jpg
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978-3-319-38140-4Springer International Publishing Switzerland 2014
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Analysis and Evidence,ustomer focus. Apart from presenting the result of the investigation, this chapter also provides detailed information on its methodology and execution in order to allow the reader a better overview of the course of the study.
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