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Titlebook: Cruise Management; Information and Deci Alexis Papathanassis,Michael H. Breitner,Nadine Gu Book 2012 Gabler Verlag | Springer Fachmedien Wi

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书目名称Cruise Management
副标题Information and Deci
编辑Alexis Papathanassis,Michael H. Breitner,Nadine Gu
视频video
图书封面Titlebook: Cruise Management; Information and Deci Alexis Papathanassis,Michael H. Breitner,Nadine Gu Book 2012 Gabler Verlag | Springer Fachmedien Wi
描述Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.
出版日期Book 2012
版次1
doihttps://doi.org/10.1007/978-3-8349-7159-3
isbn_softcover978-3-8349-3272-3
isbn_ebook978-3-8349-7159-3
copyrightGabler Verlag | Springer Fachmedien Wiesbaden GmbH 2012
The information of publication is updating

书目名称Cruise Management影响因子(影响力)




书目名称Cruise Management影响因子(影响力)学科排名




书目名称Cruise Management网络公开度




书目名称Cruise Management网络公开度学科排名




书目名称Cruise Management被引频次




书目名称Cruise Management被引频次学科排名




书目名称Cruise Management年度引用




书目名称Cruise Management年度引用学科排名




书目名称Cruise Management读者反馈




书目名称Cruise Management读者反馈学科排名




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,Factors Influencing the Degree of On-Board Content Engagement – A Qualitative Study,offered cruise product gets and the more extensive the on-board content becomes the more difficult it is to provide the individual customer with the demanded information. In addition, the high amount of cruise content elements is distributed by many different sources through various channels. This c
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Exploring the IT-enabled Optimisation Potential of Cruise Excursions,offered cruise product gets and the more extensive the on-board content becomes the more difficult it is to provide the individual customer with the demanded information. In addition, the high amount of cruise content elements is distributed by many different sources through various channels. This c
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Optimising Complaint Management Workflow on Board,’ experience complaint management especially on board of cruise ships is, despite great efforts of the crew, often times neither efficient nor effective. Consequently, complaint handling processes harbour optimisation potential, inter alia by implementing integrated electronic systems.
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Determinants of Onboard Spending,h has been conducted on existing literature focusing on factors that influence tourist’s spending at holiday destinations. Structuring the different aspects and determinants allows the authors to build a general overview of tourist’s spending characteristics. It is then the aim to adopt the model to
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