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Titlebook: Confronting Mistakes; Lessons from the Avi Jan U. Hagen Book 2013 Palgrave Macmillan, a division of Macmillan Publishers Limited 2013 CRM.c

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书目名称Confronting Mistakes
副标题Lessons from the Avi
编辑Jan U. Hagen
视频video
图书封面Titlebook: Confronting Mistakes; Lessons from the Avi Jan U. Hagen Book 2013 Palgrave Macmillan, a division of Macmillan Publishers Limited 2013 CRM.c
描述In most organizations, errors - although common and unavoidable - are rarely mentioned bottom-up. Using this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and 10 actual aviation accidents cases, this book will provide compelling and informative reading.
出版日期Book 2013
关键词CRM; customer relationship management; Japan; management; organization; organizations; research; success
版次1
doihttps://doi.org/10.1057/9781137276186
isbn_softcover978-1-349-44655-1
isbn_ebook978-1-137-27618-6
copyrightPalgrave Macmillan, a division of Macmillan Publishers Limited 2013
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978-1-349-44655-1Palgrave Macmillan, a division of Macmillan Publishers Limited 2013
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Gabriela Galicia-Vázquez,Jerry Pelletiery to a place where no one knew us. As I said in the beginning, mistakes are nothing we welcome, and embarrassment is one of the many unpleasant emotions we experience after having made them. Still, if they were not relegated to the most hidden corners of our brains, we might learn a lot from them. T
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Nathaniel Robichaud,Nahum Sonenberg speak out in favor of the concept after being motivated by the following incident: on February 24, 1989, they were en route from Honolulu to Sydney in a Boeing 747–122 when, 17 minutes after takeoff, the front right cargo door sprang open. This caused an explosive decompression that ripped off the
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Pre Crew Resource Management,n such disproportionately high risks with their structured securities. People saw the remuneration system in the investment banking sector, enormous bonus payouts, and the associated asymmetric risk distribution as the main causes of the crisis. They started asking how things could have spiraled so
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