Titlebook: Communicating out of a Crisis; Michael Bland Book 1998 Palgrave Macmillan, a division of Macmillan Publishers Limited 1998 communication.I

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Handling the Media,/opportunity. First we need to realise that we are all media ‘experts’. We spend a large part of our lives reading, watching and listening to their output. We are immersed in the media — so it only takes a small extra step to be able to understand all we need to know about them. And that step consis

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How to Work with Lawyers,intiff lawyers have paid increasing attention to the work of their American cousins over the last 10 years or so. In the United States, the growth of personal injury litigation is largely the result of a contingency fee system, where one successful claim can produce fabulous monetary rewards for the

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Dealing with Pressure Groups,defence against a crisis — but some-times you can suddenly find yourself at the centre of a major pressure group campaign. The fact that you have been targeted like this in the first place is probably due to a failure somewhere within your company — but nevertheless you have to manage the situation

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Preventing the Crisis in the First Place,endent act or series of acts can overcome companies, governments, institutions and multinationals. Unless managed responsibly, effectively, precisely — and with due regard to consumers, shareholders, trustees, the media, environmental and ethnic groups and cultural differences — the negative impact

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