Titlebook: Call Centres and Human Resource Management; A Cross-National Per Stephen Deery (Professor of Human Resource and Pub Book 2004 Palgrave Macm

细丝

Hypopnea

M. F. Wullimann,B. Rupp,H. Reichert advanced industrial economies over the last decade. During this period, call centres have become an important new source of employment in many countries, particularly for women. Recent studies have estimated that female employees make up around 70 per cent of the call centre workforce in a number o

欺骗世家

Steroids, Diuretics, and Anticonvulsantselps shape the way in which the work is performed through their specific needs and expectations. It is the customer whose requirements must be satisfied and whose orders must be met (Fuller and Smith, 1996). In some cases the customer can act as a co-producer while in other situations they can be en

Urologist

Mishiya Matsumoto M.D.,Atsuo Yamashita M.D.f the 21st century’ and ‘human battery farms’ (Fernie and Metcalf, 1998; Garson, 1988; IDS, 1999). These are hardly the most positive of images. One reason for these poor images is the impact that call centre work is perceived to have on the well-being of customer service representatives (CSRs), tha

摇晃

evince

irreducible

https://doi.org/10.1057/9780230288805HRM; human resource management; human resources; job satisfaction; management; organization; service; strat

Wernickes-area

Palgrave Macmillan, a division of Macmillan Publishers Limited 2004