Titlebook: COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 2; Chiara Rossitto,Luigina Ciolfi,Berna

braggadocio

https://doi.org/10.1007/978-1-4614-0541-2tivities in work practices of inter-professional teams aiming to deliver quality home care. The findings show the use of a variety of dynamic coordination mechanisms depending on patients’ conditions. We suggest that future system design process considers the flexibility and the dynamicity of team-b

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https://doi.org/10.1007/978-1-4614-0541-2is paper reports on how ethnography was used in parallel to technology prototyping in the design of a workflow system to improve accuracy and efficiency in banking in India. Unlike previously largely positive reports of how ethnography helps to shape design, the case study presented here highlights

刀锋

https://doi.org/10.1007/978-1-4614-0541-2se of a project. This project aimed at improving support for performance and motivation management in an outsourced customer care contact centre for a large telecommunications company. In particular, we focus on how the practices of capturing, aggregating, and presenting data reflect the operation’s

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Conference proceedings 2014 for multidisciplinary research contributing to the design, assessment and analysis of cooperative systems and their integration in organizations, public venues, and everyday life. COOP emerged from the European tradition of Computer Supported Cooperative Work (CSCW) and Cognitive Ergonomics as prac

FIG

https://doi.org/10.1007/978-1-4614-0543-6explore instead the idea of using interactive data visualizations to help people dynamically identify audiences for their different sharing efforts. We provide the results of a preliminary empirical evaluation that shows the strength of the idea and points to areas for future research.