Titlebook: Business Process Management; Analysis, Modelling, Andreas Gadatsch Textbook 20231st edition The Editor(s) (if applicable) and The Author(s)

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Surojit Saha,Ouk Choi,Ross Whitaker, starting with the executive level (“Chief Process Officer”) through the middle management levels (“Process Manager”) down to the individual employee, the “Process Expert”, are to be involved. Changing and optimizing processes means “changing people” in the first place and motivating them to work i

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https://doi.org/10.1007/978-3-642-72948-5r documenting, analyzing and improving processes. The contribution presents basic questions of modeling and analyzing processes and then goes into modeling methods frequently used in practice: process map, process profile, tabular notation, swimlane diagrams, extended event-driven process chain (eEP

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https://doi.org/10.1007/978-3-642-72948-5oving work in the company. However, due to the complexity and variety of relationships, IT tools are required to document processes and also support them in operational operation. The contribution deals comprehensively with the possible IT support and presents the tools common in practice for proces

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https://doi.org/10.1007/978-3-658-41584-6Process; Business Process Management; Process Management; Process controlling; BPM; GPM; Controlling; Analy

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978-3-658-41583-9The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Fachmedien Wies

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,Managing the Client’s Time Perception,This introductory chapter first explains the concept and historical development of business process management. Subsequently, several basic concepts such as “function”, “business process”, “process”, “end-to-end process” and “workflow” are defined and distinguished from each other. The conclusion is formed by review questions and an exercise.

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