Titlebook: Artificial intelligence in application; Legal aspects, appli Thomas Barton,Christian Müller Book 2024 The Editor(s) (if applicable) and The

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Influence of Artificial Intelligence on Customer Journeys Using the Example of Intelligent Parkinge autonomously over the internet are also entering the market. This can enhance these devices and services with novel AI-based services. Such services can influence the way customers make commercial decisions, significantly changing the customer experience. The impact of AI on commercial interaction

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Artificial Intelligence in Automated Document Processing Using the Example of Health Insurance Compalization in document processing. For cost reasons, insurance companies have been working for years to increase the share of dark processing. Invoices in private health insurance in Germany offer good conditions for automated processing due to the fee code system based on the German fee schedule. Bot

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Medication and the Aging Organismalyzes the influence of AI on customer journeys using the specific use case of intelligent parking. The insights gained from this can be used in practice as a basis for understanding the potential of AI and implementing it in the design of one’s own customer journeys.

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Thomas H. Ollendick,Duane G. Ollendickiscusses AI’s application areas and potential in recruiting. Moreover, experiences with two AI-based pilot recruiting projects in Germany are described. The first pilot is an AI-based augmented writing tool to improve job advertisements. The second pilot is on a FAQ chatbot as an extension of an applicant tracking system.

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