Titlebook: After–sales Service of Engineering Industrial Assets; A Reference Framewor Vicente González-Prida Díaz,Adolfo Crespo Márquez Book 2014 Spri

斗争

Bjørn Enge Bertelsen,Synnøve BendixsenExisting models for asset maintenance management are commented and compared with each other, highlighting the difference between process-oriented versus declarative models. These models will be adapted to the after-sales management process showing the actions and stages in order to lead and manage the organization of a warranty assistance program.

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Foment

Quantum Mechanics: From Bohr to Bohm,This chapter deals with the warranty program effectiveness. Techniques such as the balanced score card, criticality analysis, and the root cause failure analysis are applied to different case studies.

ADORE

Conclusion: Inductive Method as a Chimera,Focuses on the warranty program efficiency. The implementation of tools like integrated logistics support or Cost-Risk–Benefit analysis is considered within the after-sales service.

完成才会征服

Conclusion: Inductive Method as a Chimera,This chapter focuses on the continuous improvement in customer service management. This chapter considers the implementation of techniques such as Six Sigma, CRMs, and new ICTs in order to make data processing and communications easier.

中国纪念碑

Quantum Mechanics: From Bohr to Bohm,Warranty assistance is characterized by a complex field that involves different disciplines: Management, Organization, Human Resources, Business Economics, Safety, and Environmental Management and, of course, a good knowledge of the product helpful for the customer.

低三下四之人

Conclusion: Inductive Method as a Chimera,The purpose of this chapter is to describe a process to obtain a maintainability index for industrial assets that, particularly, have been launched to the market and need to be technically assisted by the customer service.

CLOWN

An Initial Case Study. Understanding Warranty Management IssuesThis section presents a case study to illustrate a range of typical circumstances in the management of warranty claims, such as spare parts management, inter-departmental decision-making processes, and cost-related issues.

accessory

遗产

Reference FrameworkBased on the above chapters, a framework for warranty management is proposed. This framework is divided into four steps or stages considering the effectiveness, efficiency, assessment, and continuous improvement in a technical assistance program.