Titlebook: Advances in Service Science; Proceedings of the 2 Hui Yang,Robin Qiu Conference proceedings 2019 Springer Nature Switzerland AG 2019 Servic

使痛苦

Data-Driven Capacity Management with Machine Learning: A Novel Approach and a Case-Study for a Publotifications of change of addresses, etc. Their decision problem is to determine the staffing level for a specific staffing time-slot (e.g., next Monday, 8 am–12.30 pm). Required capacity is driven by features such as the day of the week, whether the day is in school vacations, etc. We present an in

Flagging

陈旧

The Pay Equity Dilemma Women Face Around the World,, especially in service industries to question and reduce the gender pay gap. In this research, we examine the pay equity dilemma women face and how it is different in various regions of the world. Our research focuses on the cultural characteristics (such as power distance, individualism, uncertain

intention

大量杀死

A Unified Framework for Specifying Cost Models of IT Service Offerings, clients submitting a request for proposals, for which competing providers prepare a solution that covers the client requirements, and then begin the negotiation with the client trying to win the deal. Traditionally, IT providers design solutions by establishing a laundry list of services that the c

NAIVE

Toward a Context-Aware Serendipitous Recommendation System,e of developing a context-aware serendipitous recommendation system has emerged. As such, we investigate the latent features of items that may be recognized by the users of such a system. We assume that users will move from one item to another through the latent features reflected in the sequence of

browbeat

consent

Decision Modeling in Service Science,through a service ecosystem is initiated by a decision to integrate resources among actors and engage in a service activity. Consequently, engagement decisions are the driving force of any service journey and decision models are the foundation of service-system models. Each engagement decision must

易受刺激

Predicting Call Center Performance with Machine Learning,s and multiple types of demand. We first develop a simulation model for a call center with multi-skill agents and multi-class customers to sample quality of service (QoS) outcomes as measured by service level (SL). We then train a machine learning algorithm on a small number of simulation samples to

大都市

Charoula Angeli,Kamini Jaipal-Jamanihile incentives help improve bike availability in general throughout the system (i.e., better balance and service), offering too many incentives can in fact reduce total profit due to decreased marginal profit per ride.