Titlebook: Wisdom, Well-Being, Win-Win; 19th International C Isaac Sserwanga,Hideo Joho,Anne J. Gilliland Conference proceedings 2024 The Editor(s) (i

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Are Older People Battling with Digital Financial Services?and over) and intermediaries. Consequently, the hidden costs of not using digital financial services were revealed. Not only do these costs produce an impact on the everyday lives of older people but also on people who aid them with digital financial services.

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真繁荣

MURKY

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The Filtered Appeal: Evaluating the Impact of Appearance Enhancement on Effectiveness of Donation Refiltered video versions were not rated as less authentic than unfiltered video. Participant gender interacted with actor gender, producing mixed findings as regards the halo effect of filtered appearance enhancement.

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Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction?hat anger negatively affects satisfaction. Chatbots with empathy features can mitigate this negative impact, whereas chatbots with anthropomorphism features cannot. The findings provide theoretical and practical implications for designing chatbot service agents to achieve emotion-based service recovery.

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Yuehan Zhang,Yongqiang Ma,Jiawei Liu,Xiaozhong Liu,Xiaofeng Wang,Wei Lu

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