| 书目名称 | Total Quality Management | | 副标题 | The key to business | | 编辑 | Peratec Ltd | | 视频video | | | 图书封面 |  | | 描述 | Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when ‘Made in Britain‘ distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a ‘quick fix‘ or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of | | 出版日期 | Book 1994 | | 关键词 | management; organization; quality management; total quality management (TQM) | | 版次 | 1 | | doi | https://doi.org/10.1007/978-94-011-1276-5 | | isbn_softcover | 978-0-412-58640-8 | | isbn_ebook | 978-94-011-1276-5 | | copyright | Peratec Ltd 1994 |
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发表于 2025-3-21 18:37:02
