书目名称 | The DNA of Customer Experience |
副标题 | How Emotions Drive V |
编辑 | Colin Shaw |
视频video | http://file.papertrans.cn/908/907123/907123.mp4 |
图书封面 |  |
描述 | As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns. |
出版日期 | Book 2007 |
关键词 | cluster; money; organization; organizations; performance; research |
版次 | 1 |
doi | https://doi.org/10.1057/9780230210813 |
isbn_softcover | 978-1-349-35237-1 |
isbn_ebook | 978-0-230-21081-3 |
copyright | Palgrave Macmillan, a division of Macmillan Publishers Limited 2007 |