Titlebook: Systems, Software and Services Process Improvement; 19th European Confer Dietmar Winkler,Rory V. O’Connor,Richard Messnarz Conference proce

Indecisive

Establishing a Continual Service Improvement Model: A Case Studyprovement of services and service management processes. Unfortunately, many IT companies consider ITIL-based practices (including CSI) too abstract for their purposes. The research problem in this study is: which methods and practices are related to Continual Service Improvement in IT service manage

强行引入

Application of the ISO/IEC 15504 Standard Based Model – innoSPICESPICE is an evaluation procedure related to this kind of transfer that supports process improvement of knowledge-intense institutions to generate more innovation while helping investors and research institutions optimize public funds to achieve economic added value. As a standard-based model, . has

渐变

Software Process Improvement Health Checklist evaluate their SPI efforts and tackle potential SPI problems in a timely manner. This can be done by evaluating the conditions necessary for succeeding with the SPI implementations and sustaining their results. In this paper, we suggest an ... to be used for diagnosing the health of the SPI efforts

Bereavement

Software Sustainability from a Process-Centric Perspectivebility from different perspectives. In this paper this problem is addressed from a software process perspective. Sustainability of software process is approached in a systematic way by defining a core set of processes that represent the activities to be performed in order to introduce and integrate

Champion

成份

磨坊

MIRE

STERN

Towards a Maturity Model for IT Service Management Applied to Small and Medium Enterprisesds of IT management service providers which conform to the reality of small and medium-sized companies can be observed. This paper presents a proposal for a maturity model for IT service management, called MM-GSTI. The proposed model is compliant to ISO / IEC 20000 and models CMMI for services (CMMI

有角

Towards Configurable ISO/IEC 29110-Compliant Software Development Processes for Very Small EntitiesC profiles. However, ISO/IEC 29110 provides no guidance on how to switch between profiles incrementally, other than resorting to costly software development process experts unaffordable for VSEs. To address this shortcoming, this paper shows how to model the variability of currently available ISO/IE