Titlebook: Spinning Up ServiceNow; IT Service Managers‘ Gabriele Kahlout Book 2017 Gabriele Kahlout 2017 ServiceNow.ITSSM.ITSM.ITOM.I&O.IT help desk.d

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间谍活动

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ConfidentialityWhen on-boarding new teams and people to ServiceNow one key issue that you will have to confront is that of confidentiality. Who sees what will be a key question of every new team bringing their daily work life to ServiceNow. This chapter compares different solutions available in ServiceNow to meet your confidentiality requirements.

得意人

Fluid collaborationFrom the first day that you introduce a servicedesk analyst to logging a ticket in ServiceNow, you will be asked about how to add entire email groups to receive updates on a ticket. In fact, at Al Jazeera 47% of all emails received by ServiceNow in 2015 had at least another email address copied in other than the Servicedesk‘s.

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ServiceNow jargonHere is a quick explanation of frequently used ServiceNow terms which should make communication with your ServiceNow technical colleagues much more fluid.

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Checks and MonitorsChecklists and gauges to monitor the performance and stable operation of your ServiceNow instance before and after making new deployments.

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