| 书目名称 | Spinning Up ServiceNow | | 副标题 | IT Service Managers‘ | | 编辑 | Gabriele Kahlout | | 视频video | | | 概述 | Learn how to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email.Avoid the teething problems that can spoil your users’ onboarding | | 图书封面 |  | | 描述 | Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization‘s service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization‘s existing email and Active Directory..Spinning Up ServiceNow: IT Service Managers‘ Guide to Successful User Adoption. shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design..What You‘ll Learn.Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email.Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow.Automate the process of scaling up new teams into ServiceNow.Shape your users‘ experiences so that th | | 出版日期 | Book 2017 | | 关键词 | ServiceNow; ITSSM; ITSM; ITOM; I&O; IT help desk; duplicate tickets; email integration; internal email; Activ | | 版次 | 1 | | doi | https://doi.org/10.1007/978-1-4842-2571-4 | | isbn_softcover | 978-1-4842-2570-7 | | isbn_ebook | 978-1-4842-2571-4 | | copyright | Gabriele Kahlout 2017 |
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发表于 2025-3-21 16:15:36
