书目名称 | Service Operations Dynamics | 副标题 | Managing in an Age o | 编辑 | Henk Akkermans | 视频video | | 概述 | Provides an up-to-date and current overview of service operations.Includes real-life examples and case studies.Focuses upon game-changing influence of IT enabled services | 图书封面 |  | 描述 | .This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.. | 出版日期 | Book 2018 | 关键词 | Internet of things; manufacturing; collaborative service; supply chain; service management; operational p | 版次 | 1 | doi | https://doi.org/10.1007/978-3-319-72017-3 | isbn_ebook | 978-3-319-72017-3 | copyright | The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer International P |
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