Titlebook: Service Excellence for Sustainability; Lessons from Malaysi Nur Fazidah Elias,Ruzzakiah Jenal,Siti Aishah Hana Conference proceedings 2021

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Conference proceedings 2021the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researc

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ctive.Examines how organizations could remain sustainable inThis book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles wr

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Service Science Sustainability from the View of Asia Pacific, health, transportation, and hospitality services. However, today’s world, laden with information, communication, and technology, has made traditional services into service science. Service science focuses on service systems that provide value for users to be satisfied with the service innovations r

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Inland Port in Malaysia: Logistical Revisit,aports, as gateways to the nation’s trade. The current Malaysia inland ports in services include Padang Besar, Ipoh, Nilai, Segamat and Tebedu to facilitate containers’ movements to major seaports (i.e., Port Klang, Penang Port and Port of Tanjung Pelepas) and goods across the borders (Tebedu). This

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Think Global, Act Local: Strategies to Develop a Sustainable Mobility Programme in Promoting Socio- to sustain a mobility programme due to several factors such as financial support, marketability of the programme, the number of participants attending, and the institution’s political changes. In view of this, a good reference model is required to identify the challenges and provide the solution ne

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Media Psychology in New Era Communication,eings. Nowadays, the focus of study has a shift to look at the effects of media technology on a human being. The discussion had made a significant remark to discuss what technology had done to our society critically. Psychology is the key to understand the implications of technology. Media psycholog