| 书目名称 | Scaling Customer Success | | 副标题 | Building the Custome | | 编辑 | Chitra Madhwacharyula,Shreesha Ramdas | | 视频video | http://file.papertrans.cn/862/861101/861101.mp4 | | 概述 | Understand how to propel/evolve your organizations to Customer Success 2.0.Learn key Customer Success metrics and workflows.Study how to evolve the CS practice to lead organizations and sit on boards: | | 图书封面 |  | | 描述 | Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes realization. Practitioners focus on customer adoption, customer experience and then positive correlation, organic growth and retention is achieved. This book will provide a practical guide for operationalizing the Customer Success function and methodologies. .As we now step into the next phase of Customer Success, a phase of growth and standardization, it becomes important to start thinking about how to effectively scale this extremely important function. You‘ll see how to go from just offering a taste of Customer Success experience to your top customers, to offering it to all your customers, irrespective of their tier, spending, and current growth potential. As you expand the scope of Customer Success across all your customers, it becomes very important to understand how to operationalize Customer Success, how to convert the philosophies and ideas and best practices to usable operational models, and how to build a Customer Success Center of Excellence (CoE) focused on standardizing, scaling and expanding Customer Success practices and methodologies to optimize custome | | 出版日期 | Book 2023 | | 关键词 | Scaling Customer Success; Customer Success Operations; Customer Success Center of Excellence; Digital C | | 版次 | 1 | | doi | https://doi.org/10.1007/978-1-4842-9192-4 | | isbn_softcover | 978-1-4842-9191-7 | | isbn_ebook | 978-1-4842-9192-4 | | copyright | Chitra Madhwacharyula, Shreesha Ramdas 2023 |
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