Titlebook: Safer Healthcare; Strategies for the R Charles Vincent,René Amalberti Book‘‘‘‘‘‘‘‘ 2016 The Editor(s) (if applicable) and The Author(s) 201

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The Ideal and the Real,ntended to help them. All this is to some degree obvious to anyone who works at the frontline or studies healthcare deeply. One of the questions we address in this book is how to manage the gap between the ‘real and the ideal’ and how best to manage the risks to patients.

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Progress and Challenges for Patient Safety,cal accidents could reasonably be described as negligent (Vincent 1989). There is now widespread acceptance and awareness of the problem of medical harm and, in the last decade, considerable efforts have been made to improve the safety of healthcare. Progress has however been slower than originally

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,Seeing Safety Through the Patient’s Eyes,description of harm written from the patient’s side and in several respects it is strikingly different from the accounts of incidents and adverse events described by healthcare professionals. Three things in particular stand out:

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Safety Strategies in Hospitals,believe that thinking of safety strategies in this way has three major advantages: first, we can enlarge the range of safety strategies and interventions available to us; secondly we can customise the blend of strategies to different contexts and third the high level architecture of safety strategie

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