Titlebook: Managing the Supply Chain; A Strategic Perspect J. L. Gattorna,D. W. Walters Textbook 1996Latest edition J. L. Gattorna and D. W. Walters 1

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Achieving Customer Satisfaction Objectives,strated the role of customer service in developing competitive advantage, but were replete with examples of service installations that proved to be less than satisfactory. In retrospect it would seem that there were three primary problems.

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Corporate Profitability and the Supply Chain,ttracts costs. Logistics activities should add value to resources: typically the added-value of the logistics function is to make product/services accessible to customers at convenient times and locations. This we established in the opening chapters.

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Intra-Company Cross-Functional Roles in Logistics, coordinating or perhaps facilitating activity. It is argued that in the 1970s the distribution function comprised a smaller number of functions and activities which were seen as individual in their nature and ‘owned’ by departmental managers. An important aspect of the logistics management task is

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Facilities Decisions,required? This chapter considers the essential functions formed by facilities, i.e. to create stockholding from which to service the needs of production and customers; to act as an assurance against production failures; to absorb the benefits of economic production runs; to provide buffer stocks to

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Inventory Management in the Supply Chain, impact of reducing sales volumes and revenues, and this has forced management to consider how best to lower the levels of inventory within logistics systems in order to maintain margins (by reducing interest and obsolescence costs). Secondly, the changes in manufacturing philosophy, specifically th

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Transportation Choices in the Supply Chain,distribution activity (and indeed for many companies it was the distribution function) but for most companies it is now integrated into an overall activity. There are three factors that need to be considered. . factors include: customer, environmental, product and company characteristics. The choice

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